Refund policy
This policy covers refunds for storage and for items bought from our Box Shop. It is provided by Crest Self Storage Limited, Unit 10 Springkerse Trade Park, Craigleith Road, Stirling FK7 7GN (company number SC586795).
Storage
Your storage is provided under the Self Storage Licence Agreement you sign with us. The main points are summarised in our Storage Terms (https://www.crestselfstorage.co.uk/pages/storage-terms).
- To end your storage, give us at least 7 days' notice in writing, by email to info@crestselfstorage.co.uk, by post, or at reception.
- The first week is non-refundable. After that, any weeks paid in advance beyond your 7-day notice period are refunded when you leave, including StoreProtect charges for those weeks.
- If you signed up without visiting us in person, you have a 14-day cooling-off period after we accept your order. If you cancel in that period, you pay only for the days you have stored.
- If you give less than 7 days' notice, fees are charged up to the end of the notice period.
- A deposit, if we took one, is refunded within 21 days of your agreement ending, less anything you owe us.
- Special offers have their own terms, shown with the offer. For example, our current first-weeks offer requires a minimum stay, and the discount may be lost if you leave early.
Box Shop items
- If you order Box Shop items online or by phone, you can cancel within 14 days of collecting them. Return the items unused and in their original condition to reception, and we will refund you within 14 days of receiving them.
- If an item is faulty or not as described, you have rights under the Consumer Rights Act 2015, whether you bought it online, by phone or at reception. Please bring it back or contact us and we will repair, replace or refund it as the law requires.
How refunds are paid
Refunds are made to the payment method you used, or by bank transfer if that is not possible.
Contact us
01786 234111 | info@crestselfstorage.co.uk | Unit 10 Springkerse Trade Park, Craigleith Road, Stirling FK7 7GN